Terms and conditions

Welcome to Bonusky

Welcome to www.bonusky.co.uk (“Website”).

The owner and operator of the Website is Vaichal LTD, a limited liability company with registration number 14856255 having its registered office at 4 Milestone Road, SG3 6DA Knebworth, Hertfordshire, England (“Vaichal Ltd”) a limited liability company registered in the United Kingdom (“UK”).

These Terms of Use and all policies and additional terms (if applicable) posted on the Website from time to time set out the terms on which we offer you access to and use of our site, services and applications including our mobile application (collectively, the “Services”). You can find all of our policies and additional terms here: https://www.bonusky.co.uk/terms-and-conditions (“Legal Documents”).

These Terms of Use apply whether you are accessing our Website through a computer system, via a mobile device or by using any app or platform that is provided by Vaichal Ltd.

These legal documents are incorporated by reference into these Terms of Use.

By accessing, registering and/or continuing to use or access our Services, you are agreeing to be bound by these Terms of Use and the Legal Documents with immediate effect. These Terms of Use and the Legal Documents are subject to change by us at any time without any obligation to notify you. Your continued use of the Website following any such change constitutes your agreement to these Terms of Use and Legal Documents as so modified.

References in these Terms of Use to “you, “User, “Buyer” (or similar) are references to you as an individual or legal entity as the case may be.

1. ABOUT OUR WEBSITE

1.1 The Website is a platform that allows businesses, individuals and enterprises to buy digital gift cards (“Gift Cards”) and other products and services added from time to time.

1.2 We reserve the right to introduce new services and update or withdraw any of the services, in our sole discretion without any obligation to notify you, and we will not be liable to you for exercising this discretion.

2. ELIGIBILITY AND REGISTRATION REQUIREMENTS

2.1 You are eligible to register as a buyer and benefit from the Services if you meet the following eligibility criteria:

• You are above the legal age for purchasing products in your country of residence; and

2.2 You are able to provide a valid email address for the delivery of products.

2.3 In order to register to the Website, you will need to provide us with certain information. Your registration to the Website may not be accepted if you do not provide us with the required information. We reserve the right to decline any registration without further explanation. We reserve the right to undertake such checks as are necessary to verify your identity.

2.4 Once you have successfully completed registration, your registration shall continue for an indefinite period, subject to suspension or termination in accordance with clause 6 of these Terms of Use.

2.5 Your information will be used for the purpose of contacting you in relation to your order/s. With your explicit permission, we may send you emails about our products and other updates. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at care@bonusky.co.uk.

2.6 For further details about how we use your data, we encourage you to check our Data Privacy Policy included in the Website.

3. YOUR OBLIGATIONS

3.1 When using or accessing the Services, you agree that you:

• are responsible for maintaining the confidentiality of, and restricting access to and use of your account and password, and accept responsibility for all activities that occur under your account and password;
• agree to immediately notify us of any unauthorized use of your password or account or any other breach of security;
• will provide true, accurate, current and complete information about yourself and your use of the Services as required by us;
• will not disclose to any third party (except as required or requested by us) a user’s information provided to you; and
• will cooperate with our requests for additional information with respect to your eligibility and usage of our Services.
• will comply with the following Terms of Use:
  • Unauthorized Resale: you agree that the Gift Cards shall not be resold, exchanged, or transferred in exchange of cryptocurrencies or other form of digital assets that is not considered to be legal tender.
  • Redemption for Cash: Gift Cards shall not be redeemed for cash, either partially or fully, except as required by applicable law. Any attempt to convert Gift Cards to cash through unauthorized means is strictly prohibited.
  • Use for Illegal Activities: you will not use or allow the use of Gift Cards for any purpose that is illegal, fraudulent, or in violation of any applicable laws or regulations. This includes, but is not limited to, money laundering, financing of terrorism, or other criminal activities.
  • Fraudulent Transactions: you agree to implement appropriate measures to prevent the use of Gift Cards in fraudulent transactions. Any misuse, including the use of stolen or counterfeit Gift Cards, shall be reported to Vaichal Ltd immediately, and the Client shall cooperate fully in any subsequent investigation.
  • Marketing and Promotion Restrictions: you shall not use Gift Cards in any marketing, advertising, or promotional activities that have not been expressly approved in writing by Vaichal Ltd. This includes, but is not limited to, using Gift Cards as incentives, rewards, or giveaways in a manner that may diminish the value or brand of the Gift Cards or Vaichal Ltd.
  • Compliance with Terms and Conditions: you shall ensure that you are aware of the Gift Cards’ terms and conditions and comply with them. This includes any restrictions on the use, expiration, and redemption of Gift Cards.
  • Consequences of Breach: In the event that you violate any of the above prohibited uses, Vaichal Ltd reserves the right to take corrective action, including but not limited to the suspension or cancellation of your account and the Gift Cards, withholding payments, and terminating this Agreement.
  • Notification and Cooperation: you shall promptly notify Vaichal Ltd of any known or suspected prohibited uses of the Gift Cards. You agree to cooperate fully with Vaichal Ltd in investigating and resolving any such issues.
  • Use as Payment for Unauthorized Goods/Services: Gift Cards shall not be used as payment for goods or services provided by entities or individuals that are not authorized by Vaichal Ltd. Any attempt to use Gift Cards for non-authorized transactions is prohibited.
  • Purchase from Unauthorized Third Parties: you shall not purchase Gift Cards from unauthorized third parties. MyList cannot guarantee the legitimacy of Gift Cards obtained from such sources, and the use of such Gift Cards is prohibited.
  • Use for Sourcing Inventory: you shall not use Gift Cards to fulfill sales or fund purchases with the intent of reselling or exporting the goods or services. Gift Cards are intended for personal use and not for commercial purposes.
  • Ineligible Goods and Services: Gift Cards shall not be used to purchase certain ineligible goods and services, such as other gift cards or collectible items. The list of ineligible items may be subject to change at Vaichal’s Lts sole discretion.
  • Transfer After Redemption: Once a Gift Card’s claim code has been redeemed, it cannot be transferred to another account. Redeeming a Gift Card intended for another recipient is strictly prohibited.
  • Force Majeure: Vaichal Ltd shall not be held liable for any failure to process or honor Gift Cards due to circumstances beyond its control, including but not limited to natural disasters, war, terrorist acts, government regulations, or other unforeseen events. In such cases, the fulfillment of Gift Card transactions may be temporarily suspended until normal operations can be resumed.

3.2 When using or accessing the Services, you agree that you will not:

• breach or circumvent any laws, third party rights or our systems, policies or determinations of your account status;
• use our Services if you no longer fulfil the eligibility criteria or are not able to form legally binding contracts, or are temporarily or indefinitely suspended from using our Services;
• fail to pay for items purchased by you, unless you have a valid reason as set out in any of our policies;
• use any stolen debit or credit cards to pay for your purchases;
• use contact information provided to you during the course of a transaction on the Site to solicit additional sales offline or on another website;
• manipulate the price of any item;
• interfere with any other user’s listings;
• take any action that may undermine the Website’s feedback and ratings systems;
• post false, inaccurate, misleading, deceptive, defamatory or similar content;
• transfer your account to another party without our prior written consent;
• distribute or post spam, unsolicited or bulk electronic communications or similar;
• distribute viruses or any other technologies that may harm our Services or the interests or property of other users;
• infringe: the copyright, trademark, patent, publicity, moral, database, and/or other intellectual property rights (collectively, “Intellectual Property Rights” ) that belong to or are licensed to us; or any Intellectual Property Rights that belong to third parties;
• harvest or otherwise collect information about users without their consent; or
• circumvent any technical measures we use to provide the Services.

4. CUSTOMER RESTRICTIONS AND RESPONSIBILITIES CLAUSE FOR GIFTI GLOBAL

4.1 Customer Responsibilities and Restrictions: The customer agrees to use Bonusky’s software and services in accordance with all applicable laws and regulations. The customer may not modify, distribute, sublicense, or reverse engineer the software provided by Bonusky. The customer is also responsible for maintaining the security of their systems, including safeguarding account information and passwords.

4.2 Unauthorized use of the software, including attempts to access the source code or creating derivative works, is strictly prohibited. Bonusky reserves the right to suspend or terminate access to the services if the customer violates these restrictions, and the customer will be responsible for any associated costs or damages.

4.3 You acknowledge and agree that any breach of this Clause 4 shall entitle Vaichal Ltd to terminate this Agreement in its entirety without prior notice. Furthermore, Vaichal Ltd reserves the right to pursue any and all available remedies under applicable law in response to such breach.

5. INTELLECTUAL PROPERTY RIGHTS

5.1 Except for the rights expressly granted under these Terms of Use:

• Bonusky retains all ownership rights to the software, documentation, and any other materials provided under this agreement. All content included on the Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads and software is our property or the property of our licensors. We (or our licensors, as the case may be) retain all right, title and interest in and to the Site and the Services, including, without limitation, all Intellectual Property Rights therein; and
• all rights, title and interest in and to any information, materials or other content that you provide in connection with your use of the Services, including all Intellectual Property Rights therein, will become our property.

5.2 You agree that you have no right to use any of our or our licensor’s trademarks or Intellectual Property Rights without our prior written consent.

5.3 All rights not expressly granted to you in these Terms of Use are reserved and retained by us or our licensors.

5.4 Any feedback or suggestions provided by the customer related to the software or services may be used by Bonusky without any obligation to the customer, and Bonusky will own all intellectual property rights arising from such feedback.

6. WARRANTIES, REPRESENTATIONS & UNDERTAKINGS

6.1 You warrant, represent and undertake that:

• you shall fully comply and will at all times continue to fully comply with all applicable laws, statutes and regulations, including, without limitation, all privacy laws and content regulation;
• any laws, rules, regulations or governmental guidelines to which you are subject to; or
• any other agreements to which you are a party to or to which you are otherwise bound by.

6.2 Subject to Clause 3, If you create or use an account on behalf of a business entity, you represent that you are authorized to act on behalf of such business and bind the business to these Terms of Use. Such an account is deemed to be owned and controlled by the business entity.

6.3 Subject to clause ‎6.1, the Services are provided to you on an “as is” basis without representations, warranties or conditions of any kind. We disclaim all warranties, conditions and representations of any kind, whether express, implied or collateral, including, but not limited to, all conditions, representations or warranties of merchantability, of fitness for a particular or general purpose, of non-infringement, of compatibility or that the Services are secure or error free or will operate without interruption or will be provided in a timely or proper manner or at all.

6.4 Furthermore, whilst we attempt to be as accurate as possible, we do not warrant that product descriptions or other content of any Service is accurate, complete, reliable, current, or error-free. Additionally, as a buyer, user or customer, you agree that we are not responsible for examining or warranting the listings or content provided by us or third parties through the Services, and that you will not attempt to hold us liable for any inaccuracies or defects in any of the listings.

7. LIABILITY & INDEMNITIES

7.1 Nothing in these Terms of Use shall limit or exclude a party’s liability:

• for fraud, including fraudulent misrepresentation, perpetrated by that party;
• for death or personal injury caused by the negligence of that party; or
• for any other liability that cannot be limited or excluded under applicable law.

7.2 Subject to clause ‎7.1, in no event will we, our parent company, subsidiaries and affiliates, and our, and their directors, officers, agents, employees, suppliers, subcontractors or licensors be liable, whether based on an action or claim in contract, tort, negligence, breach of statutory duty or otherwise arising out of or in relation to these Terms of Use for loss of profits, loss of data or information, business interruption or other pecuniary loss or for any special, indirect, incidental or consequential damages, even if we, our affiliates, directors, officers, agents, employees, licensors, subcontractors or suppliers have been advised of the possibility of such damages.

7.3 In addition, to the extent permitted by applicable law, we (including our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employees, suppliers, subcontractors or licensors) are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:

• the content or other information you provide when using the Services;

7.4 Subject to clause ‎7.1, in no event will we, our parent company, subsidiaries and affiliates, and our, and their directors, officers, agents, employees, suppliers, subcontractors or licensors be liable, whether based on an action or claim in contract, tort, negligence, breach of statutory duty or otherwise arising out of or in relation to these Terms of Use for loss of profits, loss of data or information, business interruption or other pecuniary loss or for any special, indirect, incidental or consequential damages, even if we, our affiliates, directors, officers, agents, employees, licensors, subcontractors or suppliers have been advised of the possibility of such damages.

7.5 In addition, to the extent permitted by applicable law, we (including our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employees, suppliers, subcontractors or licensors) are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:

• the content or other information you provide when using the Services;
• your use of or your inability to use our Services;
• pricing, shipping, format or other guidance provided by us;
• delays or disruptions in our Services;
• viruses or other malicious software obtained by accessing or linking to our Services;
• bugs, errors or inaccuracies of any kind in our Services;
• damage to your hardware device from the use of products sold on the Website or our Services;
• the content, actions or inactions of third parties using our Services; and
• a suspension or other action taken by us with respect to your use of the Services.

7.6 Subject to clause ‎7.1, if clauses ‎7.2 or ‎7.3 are held to be unenforceable or inapplicable for any reason, then the total liability applicable to us, our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employee, suppliers, subcontractors or licensors, to you, whether based on an action or claim in contract, negligence or breach of statutory duty or otherwise, arising out of or in relation to these Terms of Use shall be limited to the the amount of fees that you paid to us in the twelve (12) months prior to the action giving rise to the liability.

7.7 You agree to indemnify and hold us, our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employee, suppliers, subcontractors or licensors harmless from and against any losses, damages and expenses (including legal fees and attorney’s fees) (“Claims”) arising out of or relating to:

• any claims or demands made by any of our licensors, third party due to or arising out of your use of the Services;
• your violation of any of the provisions of these Terms of Use, including, without limitation, any of the warranties, representations and undertakings;
• your violation of any applicable laws, including, without limitation, data protection or anti-spam laws; or
• the manner in which you use our Services, including, without limitation, that the content you post (if any), the items you list or purchase or your trademarks infringe the Intellectual Property Rights of any third party or that the content of your purchases, listings is slanderous, defamatory, obscene or violates any other rights (including privacy rights) of any third party (including other Site users).

8. SUSPENSION, TERMINATION & CANCELLATION

8.1 Without prejudice to any of our rights and remedies and without any liability to you, we may limit, suspend or withdraw a user’s access to the Services, and /or cancel any product(s) order at our sole discretion without an obligation of prior notice. For the avoidance of doubt, any amounts paid and received by us in relation to a cancelled product(s) order will be refunded. And all orders placed by you which we decided not to fulfil for whatsoever reason, we shall communicate the reasons for the same to you via your registered contact information.

8.2 Without affecting any other rights and remedies Vaichal Ltd may have, Vaichal Ltd may suspend or terminate your account and use of the Website if:

• You breach these Terms of Use or any of Vaichal’s Ltd policies;
• Vaichal suspect on reasonable grounds that you might commit a breach of these Terms of Use;
• You engage in any activity that is against the law;
• You do anything that adversely affects Vaichal’s Ltd business or reputation.
• Vaichal’s Ltd considers that you are disrupting, disturbing or interrupting the operation of the Website in any way;
• Vaichal Ltd considers that you are a fraud risk, are using multiple accounts, using proxy internet protocol addresses to hide the use of multiple accounts; or
• Vaichal Ltd considers it is necessary, for any reason, to protect Vaichal Ltd or the other users of the Website.

8.3 You can deregister your account and stop using this Website at any time. Vaichal Ltd will keep your account and all your content in an inactive mode but it may not necessarily be deleted. If Vaichal Ltd elects at Vaichal’s Ltd sole discretion to permanently delete all your content or account after you have deregistered your account or for any other reason (including a period of inactivity on your part), it will not be able to be recovered or accessed again and Vaichal Ltd will have no liability or responsibility for this.

8.4 Without prejudice to any other of Vaichal’s Ltd rights and remedies under this Terms of Use or at law, Vaichal Ltd may choose to take other technical and/or legal steps against any person or user who create problems or possible legal liabilities of any kind, who infringe act inconsistently with these Terms of Use or any relevant law.

9. REPORTING VIOLATIONS OF THESE TERMS OF USE

9.1 We are committed to ensuring that listed items and content on our Website comply with these Terms of Use. If you believe that a listed item or content breaches these Terms of Use, please notify us on the below mentioned details and we will investigate.

9.2 Our contact Information:

• Address: 4 Milestone Road, SG3 6DA Knebworth, Hertfordshire, England
• Email ID: care@bonusky.co.uk

10. giftiglobal.com AFFILIATES & ADDITIONAL FUNCTIONS

10.1 bonusky.co.uk by Vaichal LTD and/or its affiliates (“Vaichal Ltd  Affiliates”) provide website features and other products and services to you when you use or sign-up as a buyer, customer or user on the Site. “Affiliate” means, with respect to a particular person, any entity that directly or indirectly controls, is controlled by, or is under common control with such person. For the avoidance of doubt Vaichal Ltd Affiliates, includes all the companies, subsidiaries, affiliates and associates of Vaichal ltd.

10.2 To enhance your experience across the Website and with Vaichal Ltd Affiliates, you hereby agree that we may set-up additional services, functions and/or accounts on your behalf, by using the information you provide to us on the Site.

11. GIFT CARD INFORMATION

11.1 Any information included in our Website or as a result of visits made by you are governed by our terms and conditions of the relevant Gift Card and the Terms of Use included herein, for the avoidance of doubt, in the event of any discrepancies between the Gift Card Terms and Conditions and the this Terms of Use, the Gift Card you purchased or intent to purchase shall prevail.

11.2 Gift Cards distributed by email supplied by bonusky.co.uk are not intended for resale. bonusky.co.uk reserves the right to change the range of Gift cards offered at any time, without prior notification. Bonusky.co.uk takes no responsibility for changes to the stores accepting each Gift card, and for any changes to the Terms and Conditions relating to each individual Gift card. Users should refer to the back of the specific Gift card for any retailer or store specific terms and conditions and giftiglobal.com takes no responsibility for changes to the Terms and Conditions of individual Gift card issuers.

11.3 bonusky.co.uk will pass the risk and title to the customer, buyer or user upon delivery to the registered email address or any other communicated method of fulfillment. Bonusky.co.uk can take no liability for any loss, stolen or damaged Gift Cards once responsibility of ownership has passed to the customer at time of delivery. Bonusky.co.uk is not directly linked to some of the retailers whose products are listed in our range. In the event that any of such products or companies are placed in either administration or receivership in our Website, there is no obligation on bonusky.co.ukor Vaichal Ltd to replace or exchange any previously issued, unspent Gift cards.

12. PAYMENT METHODS AND PROTECTING YOUR SECURITY

12.1 All transactions will be processed in GBP (Great British Pound), and we accept multiple payment methods for online orders such as VISA & MasterCard. Payment through debit or credit cards will attract the processing fee and this cost will be borne by the customer along with any other ancillary bank charges.

In case of payment via bank transfer, the customer/ client is responsible for all bank charges, intermediary bank charges, collection charges and any other charges charged by the remitting or beneficiary bank.

12.2 All orders need to be prepaid; you cannot order Gift Cards on credit. bonusky.co.uk must receive the payment in full before Gift Cards are fulfilled.

12.3 We do not store your credit card number, this information is directly passed to our payment gateway provider for the purpose of processing your payment.

12.4 When you make a purchase using our Website you are representing to us that (i) any credit card or debit card information you supply is true and complete, (ii) charges incurred by you will be honored by your credit/debit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes.

13. FULFILLMENT OF GIFT CARDS – SPECIFIC CLAUSE

13.1 All orders placed at bonusky.co.uk will be processed within 72 hours after full payment has been received. Once processed your order will be dispatched to your registered email address.

14. GENERAL

14.1 Governing Law. These Terms of Use and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of England.

14.2 Dispute Resolution. If you have an issue with our Services, please contact us on the details included in clause 9. We will endeavour to resolve your issue as soon as possible. Any disputes or Claims arising out of or in connection with these Terms of Use, including any non-contractual rights or obligations arising out of or in connection with these Terms of Use shall be referred to and finally resolved by the England Courts.

14.3 Third Party Rights. A person who is not a party to these Terms of Use has no right to enforce any of its terms.

14.4 Relationship of the Parties. Nothing contained in these Terms of Use will be deemed or construed by the parties or any third party to create the relationship of partnership, joint venture or agency between the parties, it being understood that the parties will at all times remain independent parties contracting for Services.

14.5 Further Assurances. The parties will do and execute or arrange for the doing and executing of each necessary act, document and thing reasonably within their power to implement and give effect to these Terms of Use to its full extent, including, without limitation, assisting each other in complying with applicable law.

14.6 Assignment. These Terms of Use will be binding upon and ensure to the benefit of the parties and their respective successors and permitted assigns. You agree that you will not assign or transfer these Terms of Use or any of your rights or obligations under these Terms of Use, whether directly or indirectly, without first obtaining our prior written consent, such consent not to be unreasonably withheld.

Notwithstanding the above, you acknowledge and agree that we may duplicate, assign, novate or transfer our right and obligations under this Terms of Use to any company which is a subsidiary, branch or a parent company of us without an obligation to notify you, upon such assignment, we will not be liable for any obligation set out in this Terms of Use and/or for any breach of this Terms of Use, the transferee or assignee shall as from the date of such assignment, assume and perform all of our obligations as set forth in these Terms of Use, and you agree to recognize and accept the transferee or assignee in place of us for all purposes under this Terms of Use.

14.7 Entire Agreement. These Terms of Use and the documents referred to or incorporated herein by reference contain the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, negotiations and representations, written or oral, relating to its subject matter. Except as provided in these Terms of Use and the documents referred to or incorporated into these Terms of Use by reference, there are no conditions, representations, warranties, undertakings or agreements between the parties whether direct, indirect, collateral, express or implied.

14.8 Amendment. These Terms of Use cannot be modified, varied, amended or supplemented in any way by you. We reserve the right to modify, vary, amend or supplement these Terms of Use at any time and from time to time. We will post the current version of these Terms of Use on the Site and each such change will be effective upon posting on the Site or upon the date designated by us as the “effective date” (if any). Your continued use of the Services following any such change constitutes your agreement to be bound by and its acceptance of these Terms of Use as so modified.

14.9 Severability. If any provision of these Terms of Use is determined by any court of competent jurisdiction to be invalid, illegal or unenforceable, that provision will be severed from these Terms of Use and the remaining provisions will continue in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to either of the parties.

14.10 Force Majeure. Neither party will be liable for any loss or damage or for any delay or failure in performance due to acts beyond the control of such party whether or not such acts could reasonably be anticipated (including acts of God, legislative, judicial or regulatory acts of any provincial or the federal government, court or regulatory authority, acts of any of our subcontractors or any third party providers of goods or Services to us, labour disruptions, blackouts, embargoes).

14.11 No Waiver. Any waiver by us of any of the provisions of these Terms of Use will not constitute a waiver of any other provision (whether similar or not), nor will any such waiver constitute a continuing waiver of that particular provision unless expressly provided by us in writing.

14.12 Communications. You may contact us through email at care@bonusky.co.uk, social media or live chat on the Site.

14.13 Survival. All provisions that either expressly or by their nature survive will survive suspension or termination of your membership of the Site.

15. CONFIDENTIALITY CLAUSE FOR GIFTI GLOBAL

15.1 Confidentiality: Both Vaichal Ltd and you agree to keep confidential any proprietary or sensitive information disclosed during the term of this agreement. Confidential information includes, but is not limited to, business strategies, customer data, and software details. The receiving party agrees to use the same level of care to protect this information as it would use to protect its own confidential information, but in no event less than reasonable care.

15.2 Confidential information may only be used for the purposes outlined in this agreement and may not be disclosed to any third party without the prior written consent of the disclosing party. These confidentiality obligations will survive the termination of this agreement for two years.

16. USER CONTENT

16.1 Users are responsible for all content they post, upload, transmit, distribute, store, create, or publish through the Service, collectively referred to as “User Content”. This content must comply with the rules outlined below, which are in place to ensure a positive experience for all. However, these rules do not guarantee that the Service will be free from content that violates these standards.

16.2 We reserve the right to terminate any user account at our discretion. Users agree not to engage in activities or post content that:

• a) Is illegal, harassing, obscene, sexually explicit, violent, or otherwise objectionable;
• b) Involves sexually explicit material;
• c) May result in criminal or civil liability, or violations of laws or regulations;
• d) Constitutes unsolicited advertising or “spam”;
• e) Infringes on intellectual property rights;
• f) Reposts content from others without proper permission;
• g) Intends to deceive or mislead users;
• h) Impersonates any person or falsely represents affiliation;
• i) Reveals private information of others;
• j) Contains harmful code or scripts; or
• k) Is otherwise deemed inappropriate by us.

16.3 If you encounter any objectionable content, please notify us, and we will review it. We reserve the right to make the final determination on whether the Terms have been breached and what actions should be taken.

16.4 While we do not actively monitor or edit user content, we may remove, screen, or edit any content at any time for any reason. Users are responsible for backing up their content and replacing any content they upload to the Service at their own expense. We accept no responsibility or liability for user content.

16.5 Users retain ownership of their content but grant us the right to use, reproduce, modify, and distribute it globally. Users must ensure that:

• a) They have the necessary rights to post the content;
• b) The content is accurate and not misleading; and
• c) Our use of the content does not violate these Terms or any rights.

17. USER CONDUCT

17.1 Users are responsible for their conduct and that of anyone using their account. Users must not:

• a) Interfere with or disrupt the Service;
• b) Flag content or report abuse without justification;
• c) Use the Service for illegal purposes;
• d) Imply any connection with us without permission;
• e) Create accounts or post content if under 18 years old;
• f) Use another user’s account without authorization;
• g) Modify, adapt, or hack the Service;
• h) Access the Service in unauthorized ways;
• i) Develop third-party apps that interact with the Service without permission;
• j) Bypass security measures; or
• k) Violate the rights of others.

17.2 If your account is disabled, you may not create another account. We are not responsible for user conduct, errors, or omissions during your use of the Service. Use of the Service is at your own risk.

18. DISPUTES

18.1 For technical issues, please contact us on care@bonusky.co.uk, and we will review and address them at our discretion.

18.2 We may request additional information from you to resolve a complaint. You agree to cooperate fully.

18.3 For disputes regarding purchases:

• a) Notify us on care@bonusky.co.uk of the dispute;
• b) We may offer a reasonable remedy if warranted;
• c) If the complaint violates these Terms of Use, our policies or laws, we may dismiss it and take appropriate action, including legal action.

18.4 We are not obligated to resolve disputes between users and third parties. Users should resolve disputes directly.

18.5 We reserve the right to cancel any order at any time for any reason.

19. DISCLAIMERS

19.1 We operate as a marketplace, providing access to Gift Cards from various Retailers. We are not responsible for the creation or redemption of Gift Cards by Retailers and are not liable for transactions on third-party websites. The use of third-party logos and trademarks does not imply any affiliation with those parties.

19.2 Use of the Service is at your own risk. We disclaim all warranties, whether express or implied, including:

• a) Warranties of merchantability;
• b) Warranties of fitness for a particular purpose; and
• c) Warranties of non-infringement.

We do not guarantee that the Service will meet your requirements or be error-free.

20. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We strive to ensure that all information provided through the Service is accurate but do not guarantee or make any representations regarding the quality, accuracy, or completeness of any data, information, product, or service. Under no circumstances will we be liable for any damages arising from the use of the Service or related functionalities. We are not responsible for delays, non-availability during maintenance, or any unplanned suspensions of access due to technical reasons. Users understand that any material downloaded or obtained through the Service is done at their own risk, and they are responsible for any damage to their systems or loss of data.

21. RETURN POLICY

21.1 Non-Returnable Nature of E-Gift Cards: E-Gift Cards purchased through the Website are non-returnable and non-refundable. Once an E-Gift Card is issued and delivered to the recipient, it cannot be returned or exchanged for cash or any other form of payment.

21.2 Errors in Purchase: In the event of an error in the purchase of an E-Gift Card, such as a duplicate purchase or incorrect amount, you must notify our customer service team within 24 hours of the transaction. We may, at our discretion, offer a solution such as reissuing the E-Gift Card or adjusting the amount, provided the E-Gift Card has not been used.

21.3 Expiration and Use Limitations: E-Gift Cards may have expiration dates or specific use limitations (Gift Cards Terms and Conditions) as outlined at the time of purchase or at the back of the Gift Card. It is the purchaser’s responsibility to review these terms before completing the transaction.

21.4 Fraudulent Transactions: We reserve the right to investigate any purchases suspected of being fraudulent. In cases where fraudulent activity is confirmed, we may cancel the E-Gift Card and notify the relevant authorities.

22. BUSINESS CONTINUITY PLAN

22.1 Overview: We are committed to maintaining the continuous operation of the Websites services and protecting the interests of its customers, particularly during unforeseen events or crises.

22.2 Risk Assessment: We conduct regular assessments to identify potential risks that may impact our operations, including technological failures, natural disasters, and other emergencies.

22.3 Response Strategy: In the event of a crisis, We have established procedures to ensure rapid response and recovery. Our response strategy includes:

• Immediate communication with customers regarding service disruptions.
• Activation of backup systems to ensure continuity of operations.
• Regular updates on the status of services through our website and customer communication channels.

22.4 Technology Infrastructure: Our technology infrastructure is designed to be resilient and scalable, ensuring that our platform remains operational even during high-traffic periods or unexpected outages.

22.5 Customer Support: Our customer support team is trained to handle inquiries and concerns during any crisis, ensuring that customers receive timely assistance and information regarding their E-Gift Card purchases.

22.6 Review and Improvement We continuously review and update our business continuity plan to enhance our resilience and responsiveness to new risks. Feedback from customers is invaluable in this process, and we encourage suggestions for improvement.