Dunelm

Description

Product Description

We are the UK’s market leader in homewares, offering a distinctive and specialist product portfolio, and friendly, convenient service through a retail system that combines physical stores and digital channels.

Redemption Instructions

To use Gift Cards or e-Gift Cards in-store simply present your Gift Card or e-Gift Card to the cashier at the till. There is no upper limit on the number of Gift Cards or e-Gift Cards that may be used in a single transaction for purchases made in-store. To use Gift Cards or e-Gift Cards online, simply input the 19-digit card number and 4-digit PIN number displayed on the Gift card or e-Gift Card at the payment stage of your transaction.?The maximum number of e-Gift Cards or Gift Cards that may be used in a single transaction for online purchases is limited to 1.

https://www.dunelm.com/info/help/terms-and-conditions

Terms

Purchasing and spending Dunelm Gift Cards and e-Gift Cards. These terms and conditions apply to Gift Cards purchased within a Dunelm store (physical Gift Cards) or in any other participating UK retailer after 24th June 2024. These terms and conditions also apply to e-Gift Cards purchased online via www.dunelm.com or at other participating Gift Card retail websites. Any Gift Card purchased in stores must be activated before use, this will be done by the cashier at the till upon payment. e-Gift Cards will be dispatched by email to the designated email address you provide (once payment has cleared). e-Gift Cards cannot be purchased in-store. Gift Cards and e-Gift Cards purchased from Dunelm directly can be loaded with any amount from £1 to £999. Gift Cards and e-Gift Cards purchased from other retailers can be loaded with variable amounts as displayed on the card or website at the point of purchase. Gift Cards purchased after 24th June 2024 and e-Gift Cards can be used as full or part payment for eligible items in any Dunelm store or online at www.dunelm.com, provided the Gift Card or e-Gift Card is redeemed before the applicable expiry date (see ‘owning’ subsection below). Gift Cards purchased prior to 24th June 2024 can only be used in Dunelm stores, they cannot be used online. These cards can be identified by a barcode that starts with the number 9. Gift Cards or e-Gift Cards cannot be used for Made to Measure purchases using ‘Pay by Link’ or for the purchase of other Gift Cards or vouchers. Dunelm Gift Cards and e-Gift Cards cannot be redeemed against purchases using credit payment options such as, but not limited to, Creation, Klarna and PayPal. Other exclusions may apply as notified to you by Dunelm. If you do not have enough funds on your Gift Card or e-Gift Card to cover the total cost of your order (including delivery, where applicable), you will need to cover the balance with another accepted payment method. To use Gift Cards or e-Gift Cards in-store simply present your Gift Card or e-Gift Card to the cashier at the till. There is no upper limit on the number of Gift Cards or e-Gift Cards that may be used in a single transaction for purchases made in-store. To use Gift Cards or e-Gift Cards online, simply input the 19-digit card number and 4-digit PIN number displayed on the Gift card or e-Gift Card at the payment stage of your transaction.?The maximum number of e-Gift Cards or Gift Cards that may be used in a single transaction for online purchases is limited to 1. If you do not spend the entire balance of a Gift Card or e-Gift Card the remaining balance will be available for the remainder of the validity period detailed below. If spent in-store, the remaining balance will be displayed on your printed till receipt. Owning Dunelm Gift Cards and e-Gift Cards Gift Cards or e-Gift Cards cannot be ‘topped-up’. You can perform a ‘balance enquiry’ at any Dunelm store by taking your card to the till point. Balance enquiries for Gift Cards purchased after 24th June 2024 or for e-Gift Cards can also be actioned online at www.dunelm.com/info/gift-cards. Gift Cards or e-Gift Cards are valid for a period of 24 months from the last transaction (which includes the initial card load, spending funds or balance enquiries). A Gift Card or e-Gift Card cannot be used after the relevant expiry date and any remaining balance will be cancelled and lost and the card will become invalid and no longer available for use. Dunelm has no obligation to remind or inform you of your Gift Card’s/ e-Gift Card’s expiry date and it is your sole responsibility to ensure that any balance is used in full prior to expiry. Dunelm will not refund or replace any balance remaining at expiry. Gift Cards or e-Gift Cards are not credit, debit or cheque guarantee cards, cannot be redeemed for cash or returned under Dunelm’s “Change of Mind” policy and cannot be sold or re-tendered. This will not affect any rights which you may be entitled to by law. Gift Cards or e-Gift Cards must be treated like cash. You are solely responsible for the safe keeping and security of your Gift Card or e-Gift Card. In cases where your gift card is lost, damaged or stolen, Dunelm is unable to replace unused cards or reimburse any remaining balance on a part-used card. Dunelm cannot be held responsible for any balance lost on a Dunelm gift card as a result of theft or fraud or you losing your gift card. Dunelm cannot be held responsible for any unauthorised use where the card number and/ or PIN number have become known to another party. Where any item(s) purchased with a Gift Card or e-Gift Card are subsequently exchanged for an item of a lower price or refunded, any money owing to you by Dunelm will be credited in the form of another Gift Card or e-Gift Card. Where part payment was taken from a Gift Card or e-Gift Card, any money owing to you for exchanged or refunded items will be also be credited in the form of another Gift Card or e-Gift Card (as applicable) in the first instance. You should retain an expired Gift Card or e-Gift Card should you wish to return items which you have purchased using a Gift Card or e-Gift Card. Dunelm reserves the right to decline or withdraw Gift Cards or e-Gift Cards at any time and to take appropriate action, including the cancellation of Gift Cards or e-Gift Cards, if, in its discretion, it deems such action necessary (including in circumstances where Dunelm deems that a Gift Card or e-Gift Card has been tampered with, duplicated or which Dunelm suspects has been affected by fraud). Dunelm reserves the right to update and change these terms and conditions from time to time, where Dunelm considers it reasonable and necessary to do so. This does not affect your legal rights. By purchasing or using a Dunelm Gift Card or e-Gift Card, you accept the terms and conditions then in force and Dunelm therefore strongly recommends that you read the terms and conditions carefully. It is your responsibility to check the Dunelm gift card terms and conditions from time to time to ensure you are aware of any changes which may have been made. Personal data relating to your purchase or use of a Gift Card or e-Gift Card will be used in accordance with applicable data protection and privacy laws and Dunelm’s privacy policy which can be found at:?www.dunelm.com/info/help/privacy. These terms and conditions are governed by and construed in accordance with the laws of England. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts. Dunelm’s Customer Services team can be contacted by filling out our online form or you can speak to one of our colleagues through our Live Chat service. Just open the ‘live chat’ icon in the bottom right-hand corner of the Contact Us Page found here: /contact-us. Live Chat is available Monday-Friday 8am-8:30pm, Saturday 8:30am-5:30pm and Sunday 9am-4:30pm.

https://www.dunelm.com/info/help/terms-and-conditions